YOU HAVE AN IMPORTANT ROLE IN A SUCCESSFUL OUTCOME:

• Shoes matter. A bad shoe fit can diminish the therapeutic value of a good orthotic. At The WalkEZstore.com, we will help you make sure the shoes that fit your eyes are the shoes that really fit your feet. The shoes, your ezWalker® custom orthotic and your feet must all play the same game for optimal comfort. If you ever have any questions about how your shoes fit please reference the shoe fitting reference guide or contact customer service for more personal information.
• Break-in period. Your ezWalker® custom orthotic has come with break-in instructions. Please read them carefully and take this information to heart. You may feel slight discomfort as your feet and body adjust to the new position the ezWalker® provides for your feet. Be patient, this will get better as you continue through your break-in period.
• Adjustments. Everybody’s body is different. Most people adjust very easily to the level of support the ezWalker® offers. However, after wearing your ezWalker® custom orthotics for some time, it may be apparent that an adjustment should be made to them for a better level of comfort for you. We want your results to be just right. Therefore, if you are experiencing discomfort and cannot get use to your ezWalker® custom orthotics, please contact customer service.

THINGS TO CONSIDER BEFORE YOU BUY:

• If you are undergoing related medical treatment, we recommend that you consult with your physician before engaging in any activity that might alter your treatment plan. In this case, we are open to working in cooperation with your physician or therapist by prescription. Orders placed by prescription are not covered by our guarantee.
• There are some foot conditions that do not respond well to custom orthotics, or are better suited by other modalities. If you think you may have a condition that may not respond well, please consult your physician.
• Some people experience hyper-sensitivity or have intermittent and fluctuating conditions in their feet that make sustained success with custom foot orthotics difficult. If you are a person with hyper-sensitivity, please do not order this product.
• Insurance-reimbursed items are not covered by our guarantee.
• Our guarantee applies to your first-pair orthotics only. All orders after first successful orthotic on that mold will not be refundable.
• If you think that you have a condition that would likely preclude a successful outcome, please contact customer service for a more personal evaluation. We will try to help you make an appropriate and informed decision that is best for you.

THE FOLLOWING IS THE RETURN POLICY ON OTHER ITEMS:

• Pedorthic consultation fees are not refundable.
• All shoes sold by The Walkezstore.com (not our affiliates) are refundable unless soiled, worn or not returned within 30 days.
• Custom Shoes and Modifications to shoes are not refundable.
• Night Splints are not refundable under the State Board of Health Laws.
• HTP Heel Seats are non-refundable under the State Board of Health Laws.