FAQ

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Foot orthotics, also known as foot-beds, are custom shoe inserts. By definition, a foot orthotic is a custom-molded device specifically designed for the individual. This means an over-the-counter device that’s mass produced on a large scale, by definition, is NOT an orthotic. This device would be called an over-the-counter (OTC) arch support. However, for many years, the word “orthotic” has been misused by the OTC arch support industry for marketing purposes. Therefore, some confusion remains among the general public. An OTC arch support is, in no way, custom fabricated for your feet and may possibly cause more damage than good if used long term. A custom orthotic is just that – a custom-casted device that’s fabricated independently for each foot (similiar to prescription eyeglasses) to ensure that each foot receives the support it needs to help the rest of the body with alignment, balance and stability.
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Custom orthotics are used by almost all athletes, from the recreational level to top professionals. Additionally, custom orthotics are worn by everyday people looking to relieve pain and discomfort, and improve foot fatigue. They’re also worn by people who want to be proactive against chronic conditions that are caused from the lack of proper foot support, such as knee pain, hip pain and lower back pain. Plus, they’re worn by people who have foot deformities like bunions, hammertoe and overlapping toes, Morton’s Neuroma, and corns and calluses that can all be caused by biomechanical imbalances of the feet.
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The use of custom orthotics is like medicine for the feet. Everyone can benefit from a custom orthotic device – whether the goal is to help alleviate the pain of a chronic condition or foot deformity, or to be proactive against such problems. Shoes come in mirror-matched images – feet do not! A properly designed custom orthotic placed in your shoes can relieve the pain and pressure of hurting feet, as well as protect healthy feet from becoming damaged over time. This will help you put your best foot forward every step of everyday. You only get one pair of feet. And they work very hard for you so you can live an active life. Why not take care of them like they take care of you?
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You’ll be sent a casting kit that comes complete with a box of impression foam and written instructions. Also, you’ll receive an email with a link to the online video demonstrating the procedure for capturing your feet in a proper biomechanical position in the foam box. Your impressions will be used in the fabrication of your ezWalker® Custom Performance Orthotics.
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All custom orthotics are not created equal. Most custom orthotics only accomodate your already collapsed, weight-bearing feet. Or they’re adjusted after the casting is made to try and give you more support. The ezWalker® Custom Performance Orthotic is designed on the principle of using the proper biomechanical positioning of your feet in the impression foam in the beginning. The 7-step process of placing your foot into the foam, allows your foot to dictate what it needs to give your body the proper support. This impression process takes the guesswork out of ensuring your moulds are correct for the fabrication of your orthotics. Better impressions make better orthotics. Biomechanical support means you’ll receive an orthotic that will help your feet function better, which will allow for proper motion of your feet and aligned support for your entire body.
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Yes, but there are different types of ezWalker® Custom Performance Orthotics for different types of shoes! If you’re a man, your ezWalker® Custom Orthotics will fit in all your shoes – casual/athletic, work and dress shoes. If you’re a woman who wears flats as well as high heels, you’ll need the casual/athletic ezWalker® Custom Othotics for your sport shoes, and the dress shoe ezWalker® Custom Orthotics designed for the pitch of the heel that the shoe has – 1 to 2 inches or 3 to 4 inches. The dress shoe ezWalker® Custom Orthotic has a narrower profile and will fit in dressy shoes with ease. A piece of Velcro® can be used to help secure it into the shoe. If you’re a man or a woman who weighs over 250 lbs., you’ll want to get the heavy duty work ezWalker® Custom Orthotic, since this orthotic will deliver maximum support and hold up better over time.
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NO! All shoes are not created equal. Some shoes have a stronger construction than others. These types of shoes will give the ezWalker® Custom Performance Orthotic a stronger feel, because the shoe is also delivering a portion of the support. Softer, less supportive shoes will make the ezWalker® Custom Orthotic feel less supportive, but you’ll still feel the support it is providing.
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NO! You do not need to buy larger shoes to fit your ezWalker® Custom Performance Orthotics in them. The ezWalker® Custom Orthotic is ultra thin, 3/4 length, and will fit in any type shoe you want to wear – providing the shoe is deep enough in the heel to allow your foot to sit down far enough in the shoe to stay on your foot. Some shoes are simply too shallow and do not allow any room for the addition of even the thinnest material to be added. Always take your ezWalker® Custom Orthotics with you when trying on shoes to make sure they’ll be compatible with your shoe choice. FYI: Shoe sizing is not standard anymore. For shoe fitting tips, please see our Shoe Fitting Guide.
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Maybe! Some sandals will work just fine, and some may not. There are so many different types of sandals on the market, it depends on the style of the sandal. Sandals with forefoot and heel straps usually work well, however flip-flop type sandals are not conducive to the use of ezWalker® Custom Performance Orthotics. If you want to use your ezWalker® Custom Orthotics in a pair of sandals, the dress shoe ezWalker® Custom Orthotic will work best for this. It is very thin, tan in color, and virtually invisible as it lays under your feet. You can secure it in the sandal with a small Velcro® tab at the heel and the front of the orthotic; and you’ll be comfortably in style.
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NO! We are the lab. We fabricate all ezWalker® Custom Performance Orthotics at our facility. This is how we hold down our costs and save you money. The ezWalker® Custom Orthotic is quality plus at about half the cost of a doctor’s office orthotics.
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The Walkezstore.com does not file insurance claims. However, our receipts are very detailed and will be adequate for filling your own claim if you are covered for orthotics under your insurance plan. Many HSAs (Health Savings Accounts) will pay for ezWalker® Custom Performance Orthotics. But you may have to pay out of pocket, and then file for reimbursement, as sometimes those cards don’t work using our online order system. Each plan is different. So if you’re in doubt as to the answer to this question, we recommend that you contact your insurance company for more complete information.
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It’s hard to answer this question since each order is placed in line for fabrication as it is received. It’ll depend on how many orders are ahead of yours at the time it is received. Normal processing time is 7 to 10 days. You will receive email verification of your order as it’s processed. If there is an unusually high volume of orders to process, you will be notified of any delay that may occur.
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You will be notified via email of the status of your order as it’s put through the processing system. Once your order is complete, you’ll receive an email confirming your UPS shipping and tracking number.
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You will be asked to gently break your body into the use of your orthotics. You are not breaking in the orthotics. You are breaking in your body to the use of this level of support. If you’re not wearing your ezWalker® Custom Performance Orthotics all day comfortably, within 2 to 4 weeks, you should email or call customer service for details on how to adjust your orthotics for a more comfortable fit. If you’re still unsatisfied with your purchase, you have 90 days, from the time of your order, to return them for a full refund, minus shipping and handling. With our guarantee, you have nothing to lose but your pain.
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Your ezWalker® Custom Performance Orthotics will last a very long time. However, your body will change within the first year or two of wearing them. It is advised with any custom orthotic, especially biomechanically designed orthotics, that you be rechecked within the first 12 to 24 months to see if your body has aligned itself. If so, you should be recast for new orthotics to allow for the best level of continued support for the next 3 to 5 years. Everyone should be re-evaluated every 3 to 5 years after that.

Reasons for earlier evaluation would be: if you’re experiencing foot, leg, knee or back pain; if you’ve had a bad injury; if you’ve been sick and off your feet for an extended period of time; if you’ve had a chronic illness; if you’re obese; if you’re sedentary and don’t get much exercise; or if you’re over the age of 70. The human body is in constant change, and much like the tires on your car, your orthotics must be checked on a regular basis as well.
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